One of our regular clients was getting antsy because she was waiting. I apologized. I offered the standard coffee, tea, hot cocoa, or water all of which was declined. I asked one of the assistants to take her time washing her hair and to give her a toe curling head massage. (Side note - seriously, is that not the best?!)
The client ended up being out of the salon seven minutes later than her allotted appointment time.
What does this have to do with kindness? Well, while the stylists was blowing out the woman's hair they were chit-chatting. (Stylist = Therapist) Over time, the stylist has been generous with her time and talents and has given this particular client certain services as gifts. The client naturally loves this, who wouldn't? Yesterday, however, the client was impatient, peeved about waiting, and she decided to say something mean-spirited to the stylist. Something that actually hurt her feelings. Something totally and completely unnecessary.
The stylist waited until the client was gone to tell me.
Probably a good thing.
Be nice. Be kind. Keep your cruel remarks to yourself or at the very least, wait until you get into the car and vent. Don't be mean. As the bumper sticker says, "Mean People Suck."
If you come to the salon, and I really would love it if you did, and we are running late, please realize it is more than likely MY scheduling fault. We will always bend over backwards to make you happy, comfortable and eager to return to the salon. And really, why do you want to upset the person with the scissors in their hand?
Have a day choosing happy!
And the world will be a better place