Here are a few examples of the things people said to me regarding the blog piece:
- I work in the NICU. Giving a preemie the wrong medicine, THAT's a mistake.
- It's not like it was millions of dollars; I know someone who works on Wall Street who regularly loses tens of millions of dollars.
- Surgery on the wrong part of the body, that's bad.
I went into the salon yesterday to have my hair colored - one simply cannot have a landing strip on their roots when one is greeting the people coming into the salon. I was greeted just like every day, "Hey Mags, Hi Maggie, Wake Up Maggie, Maggie May (you get the picture)." I was not the woman who made a huge error. THAT person was living in my head. No one else really gives a fat rats ass about her. Only I did.
Today is a new day. I get to start all over again. We are putting procedures in place for the "newbie." This has been a learning experience for me and for the salon. A teachable moment if you will. (How much do you hate that phrase? I can't stand it.)
I believe in my heart we all start out with the best intentions. I don't think anyone wakes up and thinks to themselves, "Oooooohhh, what can I do to screw up today."
In 1994, I went skiing in Colorado at Copper Mountain. The skier behind me lost control, slammed into me and ultimately broke my leg. I am 100% certain he didn't wake up that morning and think to himself, "I'm gonna plow down someone in front of me today." Many people suggested suing him. What for? I had medical insurance. The co-pay wasn't staggering. It was an accident.
In the 80's I was stopped at a red light. The light turned green. I went. EXCEPT, the car in front of me didn't. It was an accident.
This is why there is insurance. For accidents of every kind.
And so, today, if you make a mistake, isn't it comforting to know we're all in good company. I can tell you with full assurance you may not feel that way at first, but, give it twenty-four hours.
Get out your castanets!
Don't Let Me Be Misunderstood - Santa Esmeralda