This is a follow up to my mistakes post from June - 7 months to the day that I wrote it.
I would love to be able to say I haven't made any more mistakes at the salon, BUT, that would be a bold faced lie. So, I think it's time to come clean and confess just how wacky my mistakes have been and to remind myself that this "being human" stuff isn't always easy.
In no particular order:
Wednesday (this is still SO fresh in my mind), early on in the day, a client needed change of a $100 bill; this is no easy task at the beginning of the day. However, I happened to have two $50's in my wallet. I changed that up for her. She put one away and left one out for me so I could break that down even further. Which I did. Then, I gave her back the original $50.
Yes indeed, I paid HER to get her hair cut because that's just how I roll.
Naturally, I realized this when I cashed out my drawer. ::: sigh :::
Thankfully, when I called this particular client to ask her if she could please double check, she let me know that yes, in fact, she did have two $50's in her wallet and she would pay me when she came back to the salon in two weeks.
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Wednesday, (are you noting a pattern here?) Marlene noticed that one of her clients was listed as (1) but nowhere in the book was there a (2).
What's that mean you wonder?
Well, when someone sees Marlene and then a stylist, we make a note of it so Marlene knows there's a time limit and that her client needs to make their way to someone else next.
SO...I called that client and left a message asking them if they were in fact coming in and stating that I only showed them seeing Marlene.
She called me back Thursday morning.
OH YES INDEED (!) she was coming in and by the way, she was also getting her hair colored and cut. Hmmm.... but where, OH where did that appointment go? Because I can assure you it was NOT in the book.
Colleen, always up for a challenge, despite basically being triple booked, made it work and the client left delighted.
We also quadruple checked I had written everything in the book for her next appointment before she left.
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Phone numbers.
::: shaking my head :::
I put the first three digits of one client and the last four of another and make up an entirely new number. That's always great when I try to confirm an appointment.
OR, when I dial the number of the client above or below and get them on the phone instead of who I think I am calling.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Charging for services: OK, this is just ugly. Poor Marlene ends up with the short end of the stick more often that not on this. I will charge someone for their hair and then not charge them for their waxing.
This is a problem, people. If your bill seems too low, do me a favor, and let me know, because apparently, I have issues.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Being a Hair Traffic Controller is a hard job. It's like being a cruise director as well - you want people at the right station at the right time and you want them happy. At all times.
I would love to be able to say I haven't made any more mistakes at the salon, BUT, that would be a bold faced lie. So, I think it's time to come clean and confess just how wacky my mistakes have been and to remind myself that this "being human" stuff isn't always easy.
In no particular order:
Wednesday (this is still SO fresh in my mind), early on in the day, a client needed change of a $100 bill; this is no easy task at the beginning of the day. However, I happened to have two $50's in my wallet. I changed that up for her. She put one away and left one out for me so I could break that down even further. Which I did. Then, I gave her back the original $50.
Yes indeed, I paid HER to get her hair cut because that's just how I roll.
Naturally, I realized this when I cashed out my drawer. ::: sigh :::
Thankfully, when I called this particular client to ask her if she could please double check, she let me know that yes, in fact, she did have two $50's in her wallet and she would pay me when she came back to the salon in two weeks.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Wednesday, (are you noting a pattern here?) Marlene noticed that one of her clients was listed as (1) but nowhere in the book was there a (2).
What's that mean you wonder?
Well, when someone sees Marlene and then a stylist, we make a note of it so Marlene knows there's a time limit and that her client needs to make their way to someone else next.
SO...I called that client and left a message asking them if they were in fact coming in and stating that I only showed them seeing Marlene.
She called me back Thursday morning.
OH YES INDEED (!) she was coming in and by the way, she was also getting her hair colored and cut. Hmmm.... but where, OH where did that appointment go? Because I can assure you it was NOT in the book.
Colleen, always up for a challenge, despite basically being triple booked, made it work and the client left delighted.
We also quadruple checked I had written everything in the book for her next appointment before she left.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Phone numbers.
::: shaking my head :::
I put the first three digits of one client and the last four of another and make up an entirely new number. That's always great when I try to confirm an appointment.
OR, when I dial the number of the client above or below and get them on the phone instead of who I think I am calling.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Charging for services: OK, this is just ugly. Poor Marlene ends up with the short end of the stick more often that not on this. I will charge someone for their hair and then not charge them for their waxing.
This is a problem, people. If your bill seems too low, do me a favor, and let me know, because apparently, I have issues.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Being a Hair Traffic Controller is a hard job. It's like being a cruise director as well - you want people at the right station at the right time and you want them happy. At all times.
Seriously though, I am fortunate I am working with understanding and wonderful people who make MY job better because they get that mistakes happen.
It really doesn't matter how old you are, or how experienced you are, or where you work...I am here to tell you, mistakes are a part of everyday life.
We all make them.
Some of us make doozies, and some of us make little ones.
As for me, well, it's Friday, and that means, we dance...in this case to a fun tune called, "One Perfect Day."
Lordy Lou, a girl can hope - for the perfect day, that is.
xo
PLEASE - do share some of your mistakes, I'd like to feel a little less alone.
It really doesn't matter how old you are, or how experienced you are, or where you work...I am here to tell you, mistakes are a part of everyday life.
We all make them.
Some of us make doozies, and some of us make little ones.
As for me, well, it's Friday, and that means, we dance...in this case to a fun tune called, "One Perfect Day."
Lordy Lou, a girl can hope - for the perfect day, that is.
xo
PLEASE - do share some of your mistakes, I'd like to feel a little less alone.
One Perfect Day, I will see you face
One Perfect Day we'll forget the pain
One Perfect Day, it will be okay
One Perfect Day
We'll put it behind us
http://youtu.be/_KKgBd1tLnI
One Perfect Day we'll forget the pain
One Perfect Day, it will be okay
One Perfect Day
We'll put it behind us
http://youtu.be/_KKgBd1tLnI
