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Do Small Things With Great Love

7/27/2013

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Here's what I have figured out in the nearly two months working at the salon.
  • Look people in the eye when they walk in the door
  • Say "Hello!"
  • Offer people coffee, tea, hot cocoa or water
  • Listen to their stories
  • Call the clients by name
  • Move the fan to the lobby even if you are melting so the clients don't
  • Have the half and half ready for the clients who love it
  • More often than not, someone really needs a hug
  • Packets of change of a $20 make the desk move right along
  • Always offer a follow up appointment even though 75% of the population flies by the seat of their pants
  • Stand up when the time comes to check out a client
  • Sit down to take their next appointment
  • Triple check the day of the week with the date when writing out an appointment card
  • Teenage girls all want their hair to their hip bones
  • The right product DOES make a difference
  • TIP your shampoo girl - ESPECIALLY if they helped with color or highlights
  • TIP your stylist
  • How much to tip? Basically, 20% or more if we rocked it
  • $5 for the shampoo girl if she gave you the scalp massage of scalp massages
  • There are no breaks for lunch or the bathroom
  • Make eye contact when five people are checking out and four people are checking in
  • Give a tour to every new client
  • The people getting colored on Friday mornings love that People and Us magazine get delivered and they get first dibs
  • Your hair salon provides you with therapy - relax and enjoy it
  • What's said at the beauty parlor STAYS at the beauty parlor
  • Occasionally, there really IS a hair emergency
  • Relax, it's only hair, it WILL grow back
  • Of course we can fix the color issue that happened when you tried to do something by yourself and you weren't sure what to do
  • OHHhhhhh - you cut your own bangs...yes, we can fix that too
  • Eyebrows, lip and chin - AKA the face wax trifecta
  • After a facial, the client is a little delirious in an awesome way
  • "Let me talk to a stylist and see if I can squeeze you in..."
  • Color and a cut, or color and a blow dry?
  • Full foils or half? Does the aluminum foil go from ear to ear or does it go around your head so that when you throw it into a pony tail it looks pretty everywhere?
  • Thank you so much for coming, we'll see you again soon
  • Have a great weekend!

With love from the front desk,
Maggie
I can't imagine you will get through this video without crying...

I've had enough
This is my prayer
That I'll die livin' just as free as my hair

http://youtu.be/MpHSWMQwovA
I can't wait for her new album...
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    Maggie Pinque

    Believer in making dreams come true.
    Intuitive Card Reader.
    Author.  
    Inspirational Speaker. 
    ​Beacon of Optimism.

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Maggie Pinque

Feel free to email me
maggie@theglasshouseretreat.com
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