Do Small Things With Great Love

Here's what I have figured out in the nearly two months working at the salon.

• Look people in the eye when they walk in the door
  
• Say "Hello!"
  
• Offer people coffee, tea, hot cocoa or water
  
• Listen to their stories
  
• Call the clients by name
  
• Move the fan to the lobby even if you are melting so the clients don't
  
• Have the half and half ready for the clients who love it
  
• More often than not, someone really needs a hug
  
• Packets of change of a $20 make the desk move right along
  
• Always offer a follow up appointment even though 75% of the population flies by the seat of their pants
  
• Stand up when the time comes to check out a client
  
• Sit down to take their next appointment
  
• Triple check the day of the week with the date when writing out an appointment card
  
• Teenage girls all want their hair to their hip bones
  
• The right product DOES make a difference
  
• TIP your shampoo girl - ESPECIALLY if they helped with color or highlights
  
• TIP your stylist
  
• How much to tip? Basically, 20% or more if we rocked it
• $5 for the shampoo girl if she gave you the scalp massage of scalp massages
• There are no breaks for lunch or the bathroom
  
• Make eye contact when five people are checking out and four people are checking in
  
• Give a tour to every new client
  
• The people getting colored on Friday mornings love that People and Us magazine get delivered and they get first dibs
  
• Your hair salon provides you with therapy - relax and enjoy it
  
• What's said at the beauty parlor STAYS at the beauty parlor
• Occasionally, there really IS a hair emergency
  
• Relax, it's only hair, it WILL grow back
  
• Of course we can fix the color issue that happened when you tried to do something by yourself and you weren't sure what to do
  
• OHHhhhhh - you cut your own bangs...yes, we can fix that too
  
• Eyebrows, lip and chin - AKA the face wax trifecta
  
• After a facial, the client is a little delirious in an awesome way
  
• "Let me talk to a stylist and see if I can squeeze you in..."
  
• Color and a cut, or color and a blow dry?
  
• Full foils or half? Does the aluminum foil go from ear to ear or does it go around your head so that when you throw it into a pony tail it looks pretty everywhere?
  
• Thank you so much for coming, we'll see you again soon
  
• Have a great weekend!
  

With love from the front desk,
Maggie

I can't imagine you will get through this video without crying...

I've had enough
This is my prayer
That I'll die livin' just as free as my hair

http://youtu.be/MpHSWMQwovA
I can't wait for her new album...